1. What is Goodup.in?
Goodup.in is a clothing brand committed to providing high-quality, stylish, and sustainable fashion for men and women. Our collection features timeless designs and eco-friendly fabrics that cater to a variety of styles and preferences.
2. Where are your products made?
Our products are proudly designed and manufactured in India, ensuring the highest standards of quality and ethical production practices.
3. What materials do you use in your clothing?
We use a variety of sustainable materials, including organic cotton, recycled polyester, and bamboo. Our focus is on creating comfortable and durable clothing while minimizing our environmental impact.
4. How do I determine my size?
You can refer to our comprehensive Size Guide available on each product page. If you’re still unsure, feel free to contact our customer service team for assistance.
5. What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is unused and in its original condition.
6. How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns & Exchanges page and follow the instructions provided. You can also contact our customer service team for assistance.
7. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. For more details, please visit our Shipping Information page.
8. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website.
9. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets like Paytm and Google Pay.
10. How do I care for my Goodup.in clothing?
Each product comes with specific care instructions on the label. Generally, we recommend washing our clothing in cold water, using mild detergents, and avoiding tumble drying to extend the life of your garments.
11. How can I contact customer service?
You can reach our customer service team via email at support@goodup.in or by calling our helpline at 1800-123-4567. Our team is available Monday to Friday, 9 AM to 6 PM IST.
12. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them on our website, and they can be redeemed for any products available on Goodup.in.
13. How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter for the latest updates on new arrivals, exclusive promotions, and special offers. Follow us on social media for daily updates and styling inspiration.
14. Do you have physical stores?
Currently, we operate exclusively online, but we plan to expand to physical stores in the near future. Stay tuned for updates!
15. What should I do if I have an issue with my order?
If you experience any issues with your order, please contact our customer service team immediately. We are here to help and ensure you have a positive shopping experience with Goodup.in.
Thank you for choosing Goodup.in! If you have any other questions or need further assistance, don’t hesitate to reach out.