Return, Refund, and Cancellation Policy
At Goodup, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights and obligations regarding returns, refunds, and cancellations.
1. Return Policy
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Certain items, such as perishable goods, personalized items, and intimate apparel, are not eligible for returns.
How to Initiate a Return
- Contact Us: Email our customer service team at support@goodup.com with your order number, item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back.
- Ship the Item: Securely package the item and include the RA number. Send it to the address provided in the return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Processing Returns
- Once we receive your returned item, we will inspect it and notify you of the status of your return.
- If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
2. Refund Policy
Refunds
- Refunds are issued to the original form of payment.
- Shipping and handling charges are non-refundable, except in cases of defective or incorrect items.
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@goodup.in.
Partial Refunds
- Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
3. Cancellation Policy
Order Cancellations
- You may cancel your order within 24 hours of placing it for a full refund.
- To cancel your order, please email us at support@goodup.in with your order number and cancellation request.
Post-24 Hour Cancellations
- If you request a cancellation after 24 hours, we will do our best to accommodate your request. However, if your order has already been processed or shipped, we will not be able to cancel it.
4. Contact Us
If you have any questions about our Return, Refund, and Cancellation Policy, please contact us:
- Email: support@goodup.com
- Address: Sagar MP India
Thank you for shopping with Goodup!